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Testimonials
I don't often write reviews, but the service at NL Mercedes-Benz was outstanding! I purchased a used 2019 Sprinter earlier this year in a private party sale with a transferable warranty and pre-paid 40,000 mile service. Both the original dealership (Somerville, MA MB) and MB customer service were awful, and countless hours were spent by myself and the original owner attempting to communicate with them via phone and email. I took the van in to New London fully expecting to pay (again) for thepre-paid service, but it took the Service and Parts Director (Geoff) all of 5 minutes to correct the issues no one else was able to. Scheduling the maintenance was easy, and it was altogether a smooth and pleasant experience. I will definitely go out of my way to continue working with New London MB!... More
Less than a month ago
Patrick, Katie and the rest of the crew were so great during the whole process of purchasing a van. I was from out of state, and they made the whole experience so easy and smooth. It doesn’t matter if they are over 2000 miles away, I would consider MB New London for future purchases
Over a month ago
Fantastic and EASY experience. Christopher Larkin, our salesman, was so easy to work with and so accommodating to my husband’s busy schedule. We have nothing but positive things to say about the dealership, the staff and the whole experience.
Over a month ago
Over a month ago
The customer care at this Mercedes goes past outstanding. They genuinely deal with their clients and make progress toward flawlessness. I energetically suggest New London whether you're looking for another vehicle or getting it serviced. They will blow away your assumptions of a dealer! My neighbor ran into an issue with her loaner while her vehicle was in two or three days back. I can express that Taylor, Isaiah, and the young fellow that dropped off the vehicle worked effectively making her re... More
Over a month ago